Privacy Policy
1. Who We Are
This website is operated by JKR — Sri Venkateswara Rice Mill, a rice milling and supply business located in Krishnagiri District, Tamil Nadu, India. In this policy, “we”, “us” and “our” refer to JKR Rice Mill.
2. Information We Collect
We only collect information that you choose to give us, plus basic technical data that any website receives automatically.
Information you give us — when you fill our enquiry form, call, WhatsApp or email us:
- Name and business or shop name
- Phone number and WhatsApp number
- Email address
- Delivery location, city or district
- Order details — rice variety, quantity, packaging preference
- Any message or requirement you write to us
Information collected automatically — standard technical data such as your IP address, browser type, device type, pages visited and time of visit. This is used only to understand site traffic and fix problems.
We do not collect bank details, card numbers, UPI PINs or any payment credentials through this website. Payment for orders is handled separately, offline or through your own banking channel.
3. How We Use Your Information
Your information is used only for genuine business purposes:
- To respond to your enquiry and send you a price quote
- To process, pack and deliver your rice order
- To coordinate delivery with our transport partners
- To maintain order records and issue invoices as required by law
- To contact you about your existing order or monthly subscription supply
- To improve our website, products and service
We do not sell, rent or trade your personal information to anyone for marketing purposes.
4. Sharing With Third Parties
We share your details only where it is necessary to serve you:
- Transport and logistics partners — your name, phone number and delivery address, so your order can reach you
- Accountants and statutory authorities — invoice and transaction records, as required under GST and other applicable Indian law
- Website and hosting service providers — who host this site and may process technical data on our behalf
We may also disclose information where we are legally required to do so by a court, regulator or government authority.
5. Cookies and Analytics
This website may use cookies — small files stored on your device — to keep the site working properly and to understand how visitors use it. We may use analytics tools such as Google Analytics, which set their own cookies and process data under their own privacy policies.
You can block or delete cookies through your browser settings at any time. Some parts of the site may not work as smoothly if you do.
6. Data Storage and Security
We take reasonable steps to protect the information you share with us, including restricted access to our records and secure handling of enquiry data. Enquiry details are accessible only to authorised members of our team.
However, no method of transmission over the internet is completely secure. While we work to protect your data, we cannot guarantee absolute security of information sent over the internet.
7. How Long We Keep Data
We keep enquiry and order information only as long as needed for the purpose it was collected, and for as long as required under tax, GST and food-safety record-keeping rules. Enquiries that do not result in an order are removed from our active records after a reasonable period.
8. Your Rights
You may contact us at any time to:
- Ask what personal information we hold about you
- Request correction of wrong or outdated details
- Request deletion of your information, where we are not required by law to keep it
- Ask us to stop contacting you with offers or supply updates
Write to us using the contact details below and we will act on your request within a reasonable time.
9. WhatsApp and Phone Enquiries
If you contact us on WhatsApp, your message and number are also handled under WhatsApp’s own privacy terms, which are outside our control. We use your WhatsApp number only to reply to your enquiry, send quotes, share order updates and — if you have asked for it — share stock or price information.
You can ask us to stop messaging you at any time and we will remove your number from our contact list.
10. Children’s Privacy
This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us information, please contact us and we will remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The revised version will be posted on this page with a new “Last updated” date. Please review it occasionally.
12. Contact Us
If you have any question about this Privacy Policy or about how we handle your information:
Phone: 9878949878
WhatsApp: 9878949878
Email: srivenkhateswararicemill@gmail.com
We respond within 24 hours.